ShoyMyTasks is hosted in a cloud environment and while that makes hardware maintenance a non-issue, the
software infrastructure needs to be periodically updated to roll up the latest updates. Operating system
updates and some of the updates of product itself require the service to be brought down for a limited period
of time.
To minimize the impact of such downtime on client business, we schedule the maintenance periods in advance and
commit all the changes during the least busy times possible - during weekends and outside of business hours,
with the exception of emergency maintenance run to protect our Customers from potential data loss.
If you are a administrator, you will get a notification several days prior to the maintenance period, with the
date and time of the planned maintenance. Make sure to warn your team of this maintenance so they do not plan
on using product during that time. If you think maintenance is taking longer than you expected or if you
weren't notified of it, make sure to contact our support team we are always here to assist you with any
unforeseen issues. We'll get you all the current information so you can stay on top of things.
If you are a user and you are unable to access your product because of a maintenance notice page, make sure to
get in touch with your administrator to find out the details on how long the maintenance will last. None of
your data will be lost in the process, it is just a matter of time until the product is back online.
Keep in mind that the product upgrades for the whole duration are absolutely free of cost! Whenever there is a
product update available, we will roll them up to our system. When logging in after a maintenance session, you
may also find new product functionality available to you!